Inquiry
What a spare-parts request has to contain
Serial number, assembly, position, part number, quantity. Whatever is missing turns into a question back.
7 min read
Articles
How a spare-parts request comes together, what has to be on the drawing, and what the Machinery Regulation changes for instructions from 2027.
Inquiry
Serial number, assembly, position, part number, quantity. Whatever is missing turns into a question back.
7 min read
Documentation
The type name is the family. The serial number is the machine in front of the customer, with the drawing revision that belongs to it.
5 min read
Documentation
The position applies on one sheet. The part number applies in the warehouse. Mix them up, and people order the number they saw first.
8 min read
Spare parts business
A copied part is often the answer to a drawing the customer could not use.
6 min read
Operation
A drawing in the portal is a statement to the customer. The manufacturer makes that statement, not the upload.
4 min read
Documentation
Position numbers, a bill of materials, and a leader line that does not cross. That is how a drawing becomes an order.
5 min read
Regulation
Regulation (EU) 2023/1230 applies from 20 January 2027. Digital instructions have conditions, and the spare-parts drawing is not the safety manual.
9 min read
Spare parts business
An inquiry without a position on the drawing is a description, and inside sales has to guess which part is meant.
7 min read
Operation
A line a person can take over is the interface of the first version, and the ERP stays yours.
8 min read
After-sales
The spare parts business lives on the right line, while payment, stock, and returns are a different project.
6 min read