Question 1

What is Partmira?

Accepted Answer

A spare parts portal for machine builders. Your customers open their machine by serial number, find the part on the exploded view and send a complete request to your inside sales team.

Question 2

What does it do for our inside sales team?

Accepted Answer

Fewer calls that first have to establish which part is meant. The request arrives with serial number, position and the part number from your own parts list. That also lowers the risk of wrong deliveries.

Question 3

Do customers order directly?

Accepted Answer

No. Your customers send a request. Quote, price and order stay with you, as before.

Question 4

What happens to superseded part numbers?

Accepted Answer

If a part was replaced, the successor appears right at the position on the drawing, so the customer requests the current number straight away.

Question 5

Which documents do you need?

Accepted Answer

The exploded view as a PDF, the parts list as CSV or Excel and the serial numbers of the machines. One assembly is enough for the pilot project.

Question 6

Our data is incomplete.

Accepted Answer

That is common. On import we match drawing and parts list and flag gaps instead of guessing. In the pilot project you see on one assembly what is possible.

Question 7

What if serial numbers are missing?

Accepted Answer

Then we start with the machine type. The serial number is the best way in, but not a requirement.

Question 8

Does it work for older machines?

Accepted Answer

Yes, if there is a drawing as a PDF and a parts list. Whether an older scan is good enough becomes clear in the pilot project on one assembly.

Question 9

How long does the rollout take?

Accepted Answer

The first assembly is ready to use in four weeks. More assemblies follow in the order you set.

Question 10

How does the request get into the ERP?

Accepted Answer

As a complete request by email or CSV to a mailbox of your choice. Your inside sales team handles it as usual. Partmira does not write directly into your ERP.

Question 11

Where is our data stored?

Accepted Answer

On a server in a data centre in Germany. Processing follows the GDPR, and transfer is encrypted over HTTPS.

Question 12

Who sees our drawings?

Accepted Answer

Only your customers, and only the assemblies you have released for their serial number. Unreleased assemblies are not visible from outside.

Question 13

Is there a data processing agreement?

Accepted Answer

Yes, we sign an agreement under Art. 28 GDPR with you before the pilot project.

Question 14

What does Partmira cost?

Accepted Answer

Prices on request. Scope and price are in the quote before you commit.

Question 15

How long does the contract run?

Accepted Answer

The term is in the quote before you sign.

Question 16

Who is our contact?

Accepted Answer

Clemens Schmid, from the first call through the pilot project to day-to-day operation.

Frequently asked questions

Benefit and function

Data and rollout

Integration and security

Cost and contract

Related pages

See the portal on a real assembly.